Trading Terms


Payment

All prices and costs are in sterling. The only payments we accespt are via Paypal, a secure payment processing company. You don't need to have a paypal  account of your own to use this service as you can pay with your debt or credit card and we will never see your card information, only your shipping address, email address and details of your order.
All products are handmade by Moorend Felts, many colours are hand dyed, therefore colours may vary. Each product is individually hand made, multiple items may be different. All items will remain the property of Moorend felts until full payment has been received. Please be aware that colours vary between computer monitors so whilst our photographs are as accurate as possible, the colours may appear differently to you on the screen to the physical item.

 
Delivery
All products include postage and packing within UK mainland. For  European and Overseas orders, postage and packaging will be calculated on the weight of the order, please e-mail us before placing an order. Orders will be sent by Royal Mail 1st class with proof of posting. All orders will be despatched within 7 working days.

 
Returns
As stated in the consumer contracts regulations June 2014, it is your right to cancel any order. If for any reason you are not happy with your purchase, please contact by
e-mail within 5 working days of receiving your order. Items must be returned to us within a reasonable period and you should obtain proof of posting. Goods should be returned in the same condition and in the same packaging as when they were sent to you, and packaged carefully. We reserve the right to refuse any returns if the condition of the item(s) differs from that which was out. All refunds will be issues via paypal within 14 calender days.
Postage for returning the item cannot be refunded but the cost of the item will be refunded in full.


Additional policies

We transact all business in English and in accordance with UK law. We NEVER disclose personal information to any third parties. We have taken great care in compliling the content of this site, however we can accept no liablilty for any inaccuracy,error or omission. We also accept no responsibility or liability for any damage or injusry to persons or property arising from the use of our products.
Price, product and availability is subject to change at short notice and without prior notification.
None of the products offered on this site are suitable for children.

Care instructions
I recommend that you handwash or dry clean all scarves and wristwarmers in warm water without wringing and dry flat. Do not wash in the washing machine or dryer as this could cause further felting and shrinkage.